Terms and Conditions

This is the main help desk for the Pexeto items and its general purpose is to help you with any technical problems you may experience with installing and using the Pexeto items.

Before posting a ticket

Before posting a ticket please make sure to read the documentation ( that goes with the theme ) and search our knowledgebase for possible solutions. There is a big chance that your question has been already covered.

When creating a ticket please:

• Do not post multiple unrelated questions in the same ticket
• Check the Scope of our support section below for more information about the extent of our support
• Assign a title to the ticket that describes your question – bad examples are : “Urgent”, “Questions”, “Problem”
• Provide a link to your site
• Try to be brief and clear

Thank you!

Scope of our support

Please note that our support covers:

• Problems with installing the theme
• Problems with setting the theme ( as it is on the demo )
• Troubles with using any of the theme features
• Issues with WordPress update releases
• Bug Fixes

Our support does not cover:

• Theme customisations
• Support for 3rd party plugins
• Support for problems caused by 3rd party plugins
• Support for problems caused by user modifications in the theme’s code

If you have customisation queries:

• if it is a small CSS modification you may check our style customisation articles
• you may consider hiring a freelancer to do the customisations for you or using websites which provide customisation services, such as Envato Studio or WP Kraken.

Support Hours

We handle the support questions every day from Monday to Friday and try to answer all the queries within 24 hours. However, please note that it may take a little longer in busier periods.

Disclaimer

The information and advice contained in this website is for general information purposes only. The information is provided by pexetothemes.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of pexetothemes.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, pexetothemes.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.